Claim for death benefit

This page is about claiming the death benefit of a life assurance policy, savings plan or bond when the life assured has died.

We explain who can claim in Answers to questions about claiming death benefit

The person claiming the death benefit should complete the Claim for death benefit form and send it to us with:

• the original death certificate and
• the original policy document.

If the policyholder has died, the person claiming the death benefit should also enclose:

• a photocopy of the policyholder's last, signed will if they have left one, and
• the sealed original of the grant of probate or letters of administration if these have already been obtained.

To help us concentrate on paying the claim quickly we won’t acknowledge it first. We'll try and send a cheque within 10 working days of receiving the completed claim for death benefit form. If we have to wait for any of the documents we need, it will take us longer. We’ll try and stop sending letters to the person that has died once we receive the completed claim for death benefit form, and we're sorry if you still get some after that.

To avoid any possible misunderstanding we do not give claim values over the telephone.

If you have any questions or need any help completing the form, please contact us.

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